Welcome to the Support Center

To provide faster and more efficient assistance, we use a support ticket system. Every support request is assigned a unique ticket number, allowing you to track its progress and view all correspondence online.

Please provide a valid email address when submitting a support ticket.

Unable to Access Your CCTV System via the Internet?

If you are experiencing problems accessing your CCTV system remotely, please submit a support ticket using the link below:

https://web.lakson.com.sg/newticket

Support Policy

Customers with overdue outstanding invoices

Technical support will be suspended until all outstanding invoices have been paid in full.

AVTECH Systems

We no longer provide technical support for AVTECH DVRs, NVRs, or IP cameras.

As we have not deployed AVTECH systems since 2015, we are unable to reliably determine whether issues are caused by malware infections, hardware failures, or configuration problems. In addition, there are currently no AVTECH systems under our warranty, maintenance, or subscription services.

If you are using AVTECH equipment and suspect that your system has been affected by malware, please refer to the following page for your available options:

https://www.lakson.com.sg/options-avtech-cctv-equipment-users/